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For many, going to the dentist isn’t really an experience we look forward to or enjoy, what with the intimidating chair, the ever rising prices and the clinical settings. However, Insight would like to introduce you to one Midlands practice that not only offers that more approachable and personal touch, but has turned dentistry on its head when it comes to your experience and treatment, whatever your needs!

All Saints Dental Clinic is this practice; established by dedicated Dental Surgeon, Ahmed Farooq, this new practice aims to breathe new life into dentistry as a whole, offering the utmost in care, as well as comfort. From routine checks to oral screenings, laser whitening, hygiene therapy and much more besides, All Saints Dental Clinic is designed to offer a whole new experience and transform your oral healthcare.

Based in King’s Heath, within The All Saints Centre, this community-led practice welcomes a wide spectrum of patients from families to professionals and couples to pensioners, and it is even disability friendly with wheelchair access available. Yet, what really makes this practice stand out is the care and attention they provide when it comes to each individual patient. Tailoring a service directly for your needs, their bespoke care allows you to feel assured that you are receiving the very best high quality treatment, no matter what your budget, all within truly relaxing surroundings.

Understanding the apprehension and anxieties that some patients may have when it comes to the dentist, All Saints have ensured that they provide reassurance with a calm, open and comfortable environment. Their friendly staff are always on hand to answer any queries or just provide that much needed cup of tea, and you’ll feel relaxed with bright and vibrant décor and even a view of the local town square from the surgery window!  Speaking of comfort that dreaded dentist’s chair has been replaced at All Saints with a state-of-the-art chair, whilst the surgery itself boasts only the very latest modern dentistry equipment.

Ideal for those seeking a pain-free, pleasurable experience when it comes to dentist practices, All Saints offer a free examination for all new patients and provide top rate care, whilst continuing to match NHS prices. So, far from the traditional, clinical, impersonal practices you may have experienced before, All Saints Dental Clinic ensure they make time for each and every patient, with their close-knit team ensuring you have a pleasant visit every single time.

“I opened this clinic to provide a truly bespoke dentistry service for all, putting my passion into practice and transforming the way many approach the issue of oral healthcare. Here at All Saints we want patients to enjoy their surroundings, have confidence in our staff and feel welcome as soon as they step through our door; making oral care not just a necessity but a priority and one that is easy, stress-free and brings clinical excellence right on your doorstep!” Dental Surgeon, Ahmed Farooq.

To find out more about joining this outstanding practice and to take advantage of their latest treatments and offers; including teeth whitening for £199 and air abrasion for just £90 contact reception and quote ‘INSIGHT MAG’ to receive a further 20% off your treatment!

All Saints Dental Practice
The All Saints Centre
2 Vicarage Road
Kings Heath
Birmingham B14 7RA

Telephone: 0121 444 0496
Email: reception@allsaintsdentalclinic.co.uk

British Dental Association Good Practice Scheme
Recognising our commitment to quality

The BDA Good Practice Scheme is a quality assurance programme for UK dental practices.

As members of the Scheme, our practice demonstrates a visible commitment to providing quality dental care to nationally recognised best practice standards. We are kept up-to-date with current requirements in order to provide the best care for you – our patients.

Disabled Persons Facilities

At all saints we have facilities which are suitable for the disabled patients, including those in wheelchairs.
Disabled car parking is available within the car park.
Wheelchair access is available to both front and rear entrances of the building and a lift is present for the first floor.

Please advise our dental care team if you require any additional help when booking your appointments.

Dental Patient Complaints

Code of Practice for Dental Patient Complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service.
When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

COMPLAINTS MADE TO THE PRACTICE

  1. The person responsible for dealing with any complaint about the service that we provide is Dr Ahmed Farooq, our Complaints Manager.
  2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing the letter will be passed on immediately to the Complaints Manager.+
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received.
  9. If you do not wish to complain directly to the Practice you can address your Complaint directly to:  

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540) for complaints about private treatment 

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct 

Parlimamentary & Health Service, Millbank Tower, Millbank, London, SW1P 4QP www.ombudsman.org.uk 0345 015 403
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